Lesson Policies
NO WIND FORECASTED THE DAY OF YOUR LESSON:
Understanding the dynamic nature of weather, Off The Hook Kiteboarding acknowledges the occasional need to reschedule lessons due to poor wind conditions. In the event of no wind on the scheduled day, we'll make a determination by 10:30 A.M., and if the conditions are unsuitable, you won't incur any charges. We will work with you to reschedule the lesson to the nearest time slot that works for your schedule and ours.
THE WIND DIES DURING YOUR LESSON:
While we strive to schedule lessons during optimal wind hours, nature sometimes has other plans. If the wind takes an unexpected turn for the worse during your lesson, rest assured we'll make every effort to reschedule the lesson to the nearest time slot that works for your schedule and ours. Our goal is to ensure you get the most out of your kiteboarding experience, even if weather conditions throw us a curveball.
LATE TO YOUR LESSON:
We understand the demands of busy schedules, but efficiency is crucial for the smooth operation of our school. To accommodate unforeseen delays, we provide a 15-minute grace period to your lesson. If you arrive within this window, your lesson time remains unaffected. Beyond 15 minutes, your lesson clock will start, and while we'll strive to deliver an excellent lesson, the full potential of your time will be impacted.
LESSON CREDITS AND REFUNDS:
Should your schedule or wind season limit your ability to complete your lesson package, we offer options for credits and refunds. You have the opportunity to return and finish your lesson within one year of purchase. Alternatively, if completion within the season isn't feasible and proper notice is given, we'll provide a full refund for the portion of the lesson that remains unfinished. Any package or time purchased must be used by those who purchased the time. Lessons cannot be transferred from one individual to another.
CANCELLATIONS:
Recognizing the fast-paced nature of our lives, we appreciate that cancellations are sometimes unavoidable. We request that you consider our schedule and provide at least 24 hours' notice for rescheduling or canceling your appointment to avoid a $85 cancellation fee. For no-shows without prior notice, the full amount of the lesson will be charged.
Understanding the dynamic nature of weather, Off The Hook Kiteboarding acknowledges the occasional need to reschedule lessons due to poor wind conditions. In the event of no wind on the scheduled day, we'll make a determination by 10:30 A.M., and if the conditions are unsuitable, you won't incur any charges. We will work with you to reschedule the lesson to the nearest time slot that works for your schedule and ours.
THE WIND DIES DURING YOUR LESSON:
While we strive to schedule lessons during optimal wind hours, nature sometimes has other plans. If the wind takes an unexpected turn for the worse during your lesson, rest assured we'll make every effort to reschedule the lesson to the nearest time slot that works for your schedule and ours. Our goal is to ensure you get the most out of your kiteboarding experience, even if weather conditions throw us a curveball.
LATE TO YOUR LESSON:
We understand the demands of busy schedules, but efficiency is crucial for the smooth operation of our school. To accommodate unforeseen delays, we provide a 15-minute grace period to your lesson. If you arrive within this window, your lesson time remains unaffected. Beyond 15 minutes, your lesson clock will start, and while we'll strive to deliver an excellent lesson, the full potential of your time will be impacted.
LESSON CREDITS AND REFUNDS:
Should your schedule or wind season limit your ability to complete your lesson package, we offer options for credits and refunds. You have the opportunity to return and finish your lesson within one year of purchase. Alternatively, if completion within the season isn't feasible and proper notice is given, we'll provide a full refund for the portion of the lesson that remains unfinished. Any package or time purchased must be used by those who purchased the time. Lessons cannot be transferred from one individual to another.
CANCELLATIONS:
Recognizing the fast-paced nature of our lives, we appreciate that cancellations are sometimes unavoidable. We request that you consider our schedule and provide at least 24 hours' notice for rescheduling or canceling your appointment to avoid a $85 cancellation fee. For no-shows without prior notice, the full amount of the lesson will be charged.