Lesson Policies
The wind can be an elusive element at times. We are heavily dependent on the weather so therefore we are always hoping mother nature plays along. In some instances it doesn't so we have to move lessons to another date. We also realize schedules change and things come up in our personal lives therefore rescheduling or cancellations may come up. Please refer to the information below for our policies on lesson rescheduling and cancellations. If you have any questions that are not answered in the information below or you are still unclear about our policies feel free to contact us either by phone 9 AM to 10 PM or email at any time.
No wind the day of lesson
We will give a call by 11:00 A.M. the morning of your lesson. If the wind looks like it is not cooperating for your lesson that day you will not be charged for the lesson. We will work with you to reschedule your lesson within one calendar week of your initial lesson for a time that best fits your schedule.
The wind dies during your lesson
We will do our best to ensure lessons are scheduled during the ideal wind hours of the day, but again the weather has a mind of its own. If the wind does take a turn for the worst during your lesson we will try our best to reschedule you during the next calendar week depending on wind forecasts to finish the remainder of your lesson.
Late to your lesson
Again we keep in mind that everyone has a busy schedule, but for our school to run efficiently we also rely heavily on our schedule. We provide a 15 minute grace period to your lesson. If you show up to your lesson late, but within 15 minutes of the scheduled time you will not receive any cut in your lesson time. However, if you show up after this 15 minute window your lesson clock will begin. We will do our best to ensure you still receive an excellent lesson, but you will not be able to take full potential of your time.
Lesson Credits and refunds
If you are on a time constrain, and you are not able to finish your package we offer credits and refunds for lessons that are uncompleted.
- Credits: we will give you the chance to come back and finish your lesson within the season you purchased the lessons in.
- Refunds: If you are unable to complete the lesson within the season and have given us proper notice (note cancellations below) we will offer you a full refund on the portion of the lesson that is uncompleted. However if you do not give us proper notification you will not receive a refund of your package purchase.
cancellations
We live in a busy world where our schedules are constantly driving what we do, and sometimes we must alter our schedules to best fit our personal needs. We take this into full consideration when cancellations come up. We do ask that you take into consideration our schedule as well, and contact us within a reasonable time in order for us to best fill our schedule.
If you cancel...
If you do not show up to your lesson the day of, and have not given us any prior notice of cancellation you will be charged the full amount of the lesson.
If you cancel...
- We ask that you please reschedule or cancel at least 12 hours before the beginning of your appointment or you may be charged a cancellation fee of $25.00.
If you do not show up to your lesson the day of, and have not given us any prior notice of cancellation you will be charged the full amount of the lesson.